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Privacy Policy
Privacy policy of ActionCOACH.
1. Introduction
1.1 ActionCOACH is dedicated to protecting our customers' privacy.
1.2 This policy applies when we collect (website users' and retreat guests') personal data as a data controller.
1.3 ActionCOACH's website utilizes cookies. When you first visit our website, we'll ask for your authorization to use non-
essential cookies.
1.4 "We" refers to ActionCOACH the firm
2. Data usage
2.1 This section:
(a) personal data categories
(a) the objectives of data processing
(c) data processing law
2.2 We may process data on how you use our website and services (usage data). This use data may comprise your IP address, location, browser type and version, operating system, duration of
website visit, referral source, page views, and website navigation, as well as time, frequency, and pattern of service use. Our website analytics system tracks use. This data may be used to
analyse website and service use. Legally, we do this to monitor and enhance our website and services.
2.3 We may handle your name and email address (booking data). You provided this booking information (upon booking a service with us). You may be contacted using this data. Legal foundation
for processing is adequate website and company management.
2.4 We may handle your booking information ("profile data"). Name, address, phone number, email address, gender, and birthdate may be included. The profile data will be used to improve our
service. Legal foundation for processing is adequate website and company management.
2.5 We may handle your inquiry or email about our services ("enquiry data"). The query data may be processed to improve website usability and clarity. To enhance user experience, this
processing is legal.
2.6 We may process information about transactions, such as purchases and contributions (transaction data). This transaction data includes your contact info, card info, and transaction information.
Transaction data may be handled to fulfil booked services and retain correct records. Legal foundation is service delivery and website/business management.
2.7 We may handle information you give to subscribe to our emails and/or newsletter ("notification data"). The data may be used to send you retreat updates and/or newsletters (if subscribed).
Consent enables this processing.
2.8 We may handle information you submit us through our website or email ("correspondence data"). Correspondence data includes message content and information. (When utilizing contact
forms, our website generates metadata for conversations.) Correspondence data may be used to communicate with you and your parties and preserve proper records. Our legitimate interests
include the appropriate operation of our website, company, and interactions with guests/subscribers.
2.9 We may treat your personal data described in this policy to establish, exercise, or defend legal claims against ActionCOACH or its partners, whether in court or in an administrative or out-of-
court action. The legal foundation for this processing is our legitimate interests, particularly protecting and asserting our, your, and others' legal rights.
2.10 We may handle your personal data if needed for insurance, risk management, or professional advice. Our legitimate interests include protecting our company (and our visitors) against
hazards.
2.11 In addition to the particular objectives listed in Section 2, we may treat your personal data to comply with a legal requirement or to safeguard your or other visitors' essential interests.
2.12 ActionCOACH requests that you not provide us anybody else's personal information unless we ask (for example when booking an service).
3. Sharing private information
3.1 We may disclose your personal data to our insurers and/or professional advisers when deemed reasonably necessary for obtaining or maintaining insurance coverage, managing associated
risks, obtaining professional advice, or establishing, exercising, or defending legal claims, whether in court proceedings or an administrative or out-of-court procedure.
3.2 We may share your booking information with third-party activity providers, hotels, or subcontractors as needed for your participation in an ActionCOACH service.
3.3 Payment services providers conduct most financial transactions on our website. We shall share transaction data with our payment services providers solely to the extent required for
processing deposits, payments, refunds, and payments and refunds complaints or questions.
3.4 We may also share your personal data to comply with a legal requirement or to safeguard your or another party's critical interests. We may also release your personal data to establish,
exercise, or defend legal rights in judicial, administrative, or out-of-court actions.
4. Data retention and deletion
4.1 This section outlines our data retention rules and procedures, which enable us comply with legal requirements for retaining and deleting your personal data.
4.2 We don't keep personal data longer than required for its intended use.
4.3 We'll keep your data as follows:
4.3.1 All data collected will be kept for 2 years after your booked retreat.
4.4 We may keep your data to comply with a legal requirement or to safeguard your or another party's important interests.
5. Amendments
5.1 We may amend this policy on our website
5.2 Check this page for policy updates.
5.3 We may email policy updates
6. Rights
6.1 This section summarizes your data protection rights. Our overview doesn't cover all the specifics of certain complicated rights. For a detailed understanding of these rights, see the applicable
legislation and regulatory advice.
6.2 Your data protection rights are:
(a) access;
(b) correction;
(c) erasure;
(d) limit processing;
(e) handling objections;
(f) data portability
(g) right to complain to a regulator;
(h) withdrawing permission.
6.3 You have the right to know whether we handle your personal data and, if so, to access it and certain other information. This extra information comprises processing goals, data categories,
and recipients. We'll provide you a copy of your personal data if others' rights aren't harmed. To get your personal data, contact us at info@actioncoach.co.za.
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